Cluster General Manager, Ibis Mumbai Hotels at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Management, Customer Relations, Financial Management, Training, Coaching, Entrepreneurial Thinking, Public Relations, Change Management, Project Ownership, Creativity, Strategic Planning, Team Building, Guest Satisfaction, Market Reputation, Operational Efficiency

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of the Hotels under the portfolio to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Qualifications YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years’ industry experience with minimum 2 years of experience in similar role. Strong Operational background will be an added advantage Proven track record in making the hotel operation profitable Strong Leadership abilities and organizational skills; Entrepreneurial, thinks out of the box; Outstanding PR and social integration skills to develop strong customer relations Able to drive change and look for operational efficiencies/synergies across the network Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities. Additional Information WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities

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Responsibilities

The Cluster General Manager is responsible for the overall operations of the hotels, ensuring customer satisfaction and quality service while meeting financial goals. This role involves driving guest satisfaction scores and enhancing the company's market reputation.