Cluster Group, M&E Executive at Radisson Hotel Group

Madrid, Madrid Community, Spain -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Meeting And Event Sales, Client Relationship Management, Sales Conversion, Cross Selling, Hospitality Management, English Fluency, Spanish Fluency, Problem Resolution, Customer Experience

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description We are thrilled to announce the creation a new Meeting and Event Sales Team in Madrid, and we are now looking for Cluster Group, M&E Executives to join the dynamic team at our Centre of Excellence in Madrid. The Cluster Group, M&E Executive role You will be a sales driven, passionate and thrive off working with a team of talented individuals who are dedicated to deliver an exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Cluster Group, M&E Executive Ensure all enquiries are answered to RHG standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to. Completing the agreed enquiry process through to signed contract stage, ensuring that all RHG tools are used to maximise conversion and sales opportunities. Participate in the conversion of inbound and outbound enquiries (where applicable) across all platforms. Contributing a sales hungry culture within the team to capture all available opportunities for the Radisson Hotel Group. Proactively look for new opportunities and cross sell at all times Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution. Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company. Qualifications Qualities we are looking for the Cluster Group, M&E Executive Proven experience in meeting and events Ability to adapt to changing service environments Good at building strong relationships with existing clients and accounts Creativity to produce a pro-active sales culture environment Pro-active with a hands-on approach Passion for the hospitality industry Ability to manage work ensuring that tasks assigned are delivered Fluent in English and Spanish Are you passionate and Sales driven? Why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Hotel Group, Madrid Office

Responsibilities

Manage and convert meeting and event enquiries from initial contact to signed contract while adhering to company standards. Collaborate with team members to maximize client satisfaction and proactively identify new sales opportunities.