Cluster Groups & Events Manager - Central London Cluster at Aloft by Marriott Minneapolis Downtown

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Negotiation, Organizational Skills, Selling, Communication, Upselling, Conversion, Revenue Maximization, Menu Planning, Event Planning, Banqueting Service Standards, Sales Strategy, Inventory Management, Show Rounds, Customer Relationship Management, Attention To Detail

Industry

Hospitality

Description

We are looking for an ambitious, dedicated and service-oriented Cluster Events & Groups Manager to join the fantastic team at the Central London Marriott Cluster: London Marriott Hotel County Hall London Marriott Hotel Marble Arch London Marriott Hotel Kensington London Marriott Hotel Regents Park London Marriott Hotel Maida Vale If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you? The Events & Groups Manager is responsible for incoming enquiries (electronic & telephone); from conversion through to transition to the operations team for event execution and then back to sales. The Events & Groups Manger will mainly deal with all external enquiries, and will provides excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, negotiating rates, contracting and pre –event, during event and post event planning. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognizes opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Events & Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event. Ownership for the management and conversion of assigned enquiries Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution. Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes Correct use of systems process to ensure booking integrity, consistency & accuracy. Sells to a pre-determined event and group strategy Works within brand standards & systems processes Generate incremental revenue and deliver excellent guest service. Effectively manages bedrooms blocks and meeting space inventory for assigned groups Conducts compelling show rounds to win the business Execution of Meetings Imagined.com, MSA Proactively resolicits previous customers and event bookers for future opportunities In addition to the benefits, you would expect being part of a brand of our calibre, you will also be offered: A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals Discounted room nights, meals, and spa access-because your well-being means so much Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance Access to major high street discounts so you can treat your friends and family as required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Events & Groups Manager handles incoming enquiries from initial contact through conversion to operational handover, ensuring excellent customer service throughout the entire event or group enquiry process. Responsibilities include coordinating customer requirements, menu planning, adhering to brand standards, managing bedroom blocks and meeting space inventory, and proactively soliciting repeat business.