Cluster Groups, Meetings & Events Sales Manager at Hilton Japan

, , Fiji -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Strategy, Revenue Growth, Team Leadership, Client Relationship Management, Event Planning, Contract Negotiation, MICE Management, Budgeting & Forecasting, Upselling, Stakeholder Management, Operational Excellence, KPI Management

Industry

Hospitality

Description

The Cluster Groups, Meetings & Events Manager leads the strategic and operational delivery of group, meetings, conferences, and event business across both Hilton Fiji Beach Resort & Spa and DoubleTree by Hilton Fiji – Sonaisali Island. This role drives conversion, maximizes revenue opportunities, and ensures seamless execution of events from enquiry to post-event follow-up. Working closely with Cluster Commercial, Revenue, and Operations teams, the Manager plays a key part in delivering exceptional guest experiences while achieving business targets. -------------------------------------------------------------------------------- Key Responsibilities Commercial Strategy & Revenue Growth * Develop and execute strategies to grow group and events revenue across both properties * Drive conversion of enquiries to confirmed business * Identify new market opportunities and optimize existing segments * Upsell event services, catering, and packages Leadership & Team Management * Lead, coach, and develop the Cluster GME team * Set KPIs and performance targets aligned to cluster goals * Ensure adherence to Hilton standards and systems * Build a collaborative, high-performing team culture Client Relationship Management * Manage relationships with key corporate, MICE, and travel partners * Act as senior contact for high-value and complex events * Conduct site visits, presentations, and contract negotiations * Drive client satisfaction and repeat business Event Planning & Execution * Oversee planning and coordination of all group and event activity * Ensure accurate event documentation and communication * Liaise with key operational departments * Deliver events aligned with Hilton brand standards Operational Excellence * Ensure timely preparation of proposals, contracts, and event orders * Monitor event quality and resolve escalations * Conduct post-event reviews and continuous improvement initiatives Cluster Collaboration * Drive integration and alignment across both properties * Partner with Sales, Revenue, and Marketing teams * Contribute to forecasting, reporting, and strategy execution What We’re Looking For A dynamic and commercially driven leader with a passion for hospitality and events, strong people leadership skills, and the ability to deliver results in a fast-paced cluster environment. Why Join Hilton? (Benefits & Perks) At Hilton, we are committed to supporting our Team Members with industry-leading benefits and opportunities: * Travel Program: Access to the Go Hilton Team Member Travel Program, offering heavily discounted rates at Hilton properties worldwide for you, your family, and friends * Career Growth: Global career opportunities across Hilton’s extensive portfolio, with structured development programs and learning platforms * Learning & Development: Access to Hilton University with hundreds of professional development courses * Team Member Recognition: Participation in Hilton’s global recognition programs that celebrate achievements and contributions * Work Environment: Be part of a globally recognized hospitality company consistently ranked among the best workplaces * Wellbeing Support: Programs that support physical, mental, and financial wellbeing * Meals & Uniform: Duty meals and uniforms provided (property-specific) * Competitive Package: Attractive salary and benefits aligned with experience and role scope

Responsibilities

Lead the strategic and operational delivery of group, meetings, and event business across two Hilton properties in Fiji. Drive revenue growth through conversion and market optimization while ensuring seamless event execution and high guest satisfaction.