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Cluster Head - BSQIG & Regional Nodal Officer| Coimbatore at CSB Career Site
Coimbatore, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Branch banking, Customer service, Operations management, Regulatory compliance, Customer grievance redressal, Banking products, Banking ombudsman scheme, Analytical skills, Problem-solving, Conflict resolution, Negotiation skills, Governance, Surveillance, Service excellence, Stakeholder management

Industry

Banking

Description
1. The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area.  2. The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network.  3. Acting as a liaison between branches, the central Grievance Redressal team, and internal stakeholders, this position ensures prompt and effective resolution of customer issues while upholding the bank’s service standards.
Responsibilities
The Cluster Head oversees branch-level surveillance, governance, and customer grievance redressal within a defined geographic area. They act as a liaison between branches and the central team to ensure regulatory compliance and service excellence.