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Cluster Head - BSQIG & Regional Nodal Officer| Pune at CSB Career Site
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Branch Banking, Customer Service, Regulatory Compliance, Grievance Redressal, Conflict Resolution, Negotiation, Analytical Thinking, Problem Solving, Banking Operations, Surveillance, Governance

Industry

Banking

Description
1. The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area.  2. The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network.  3. Acting as a liaison between branches, the central Grievance Redressal team, and internal stakeholders, this position ensures prompt and effective resolution of customer issues while upholding the bank’s service standards.
Responsibilities
Oversee branch-level surveillance, governance, and customer grievance redressal within a specific geographic area. Act as a liaison between branches and the central Grievance Redressal team to ensure regulatory compliance and service excellence.