• Coordinate and facilitate orientation and onboarding programs for all new team members.
• Organize, schedule, and monitor all learning and development activities across both hotels.
• Deliver and coordinate mandatory, operational, and leadership training programs.
• Maintain accurate training records, attendance, certifications, and learning reports.
• Manage the Learning Management System and ensure training data is up to date.
• Conduct training needs analysis in collaboration with department heads.
• Support the implementation of annual training plans and learning calendars.
• Coordinate cross-training, departmental training, and development initiatives.
• Assist in driving employee engagement, recognition, and talent development programs.
• Ensure compliance with Minor Hotels, brand, and statutory training requirements.
• Monitor training effectiveness through evaluations, feedback, and follow-up actions.
• Prepare monthly training reports, dashboards, and compliance statistics.
• Support performance development initiatives, succession planning, and career development programs.
• Coordinate external training providers and maintain relationships with educational partners where required.
• Promote a positive learning culture by encouraging continuous improvement and knowledge sharing.
• Perform any other duties assigned by the Cluster Learning and Development Manager.

Requirements

• Minimum of 2 years' experience in Learning & Development, Human Resources, or Training within the hospitality industry.
• Previous experience in a luxury or upscale hotel environment is preferred.
• Excellent presentation, facilitation, and communication skills.
• Strong organizational and time management abilities with excellent attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Learning Management Systems (LMS) and HRIS platforms is an advantage.
• Ability to manage multiple priorities across two hotel properties.
• Strong interpersonal skills with the ability to engage and influence employees at all levels.
• Excellent written and spoken English; additional languages are an advantage.
• Passion for developing people and creating engaging learning experiences.
• UAE hospitality experience is preferred.
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