JOB SUMMARY:

The Cluster Manager is a strategic and transformational leader who develops the cluster’s roadmap aligned with organisational direction and national priorities. The role provides oversight and guidance to Operations Managers, ensuring the effective delivery of integrated, community-based services. By driving impact and innovation, the Cluster Manager ensures that strategic initiatives remain responsive to the evolving needs of seniors.

ESSENTIAL SKILLS AND QUALIFICATIONS:

• Degree in Business/Healthcare/Commcare, or related field
• 5-8 years’ relevant experience, including 5 years in a leadership role
• Strong in strategic planning, operations management, and service innovation
• Excellent skills in stakeholder engagement, partnership building, and fundraising
• Proven people management, coaching, and quality/risk management abilities
• Experience in the social service/healthcare/community care sector, with familiarity in national ageing strategies and community-based care models