Cluster Manager - DSMG - Personal Loans - Bucket 4 to 15 - Pune - FC Road - at Tata Capital

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Target Achievement, NPA Reduction, Revenue Generation, Vendor Management, Asset Verification, Legal Compliance, Customer Issue Resolution, Client Relationship Management, Field Executive Allocation, SLA Monitoring, Delinquency Tracking, Audit Compliance, Regulatory Compliance, Portfolio Review, High Ticket Account Management

Industry

Financial Services

Description

o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / Regulatory Bodies as well as policies and procedures of the company Qualification : Post Graduate/Graduate in any discipline

Responsibilities

The Cluster Manager is responsible for handling collections in the assigned area to meet targets across resolution, flow, credit cost, and roll rates, while actively working to keep Non-Performing Assets (NPAs) within budget. This role also involves increasing fee income, managing vendor payouts, conducting asset verifications, and ensuring customer satisfaction through timely issue resolution.