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Cluster Manager - DSMG - Recovery Unsecured - Recovery - Pune - Baner - JM at Tata Capital

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Delinquency Management, Asset Verification, SARFESI Compliance, Team Management, Vendor Management, Customer Relationship Management, Legal Compliance, Financial Reporting, Portfolio Analysis, Conflict Resolution, Regulatory Compliance, Field Operations, Revenue Generation

Industry

Financial Services

Description

o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / Regulatory Bodies as well as policies and procedures of the company Qualification : Post Graduate/Graduate in any discipline

Responsibilities

The Cluster Manager is responsible for overseeing collection targets, managing delinquency, and ensuring NPA levels remain within budget. They also coordinate field activities, manage vendor payouts, and ensure compliance with legal and regulatory standards.