Cluster Manager -Region 42 at Halfords

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

53000.0

Posted On

17 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Performance Management, Customer Experience, Budget Management, Health & Safety Compliance, Team Leadership, Recruitment, Coaching, Stock Control, Commercial Acumen, Labour Force Scheduling, Microsoft Office

Industry

Automotive

Description

The Cluster Manager is a highly organised results driven Manager that will oversee and improve the results of the assigned garages. The Cluster Manager will lead a team of Centre Managers ensuring operational excellence, delivering an exceptional customer experience and develop a high performing team and engaged team. A role model that lives our values and behaviours. Championing our Health, Safety & quality culture. Delivers KPIs and minimises loss. Key accountabilities * Oversee the day-to-day operations of garages within the assigned cluster. * Manage the performance of multiple garages; ensure they meet or exceed sales targets, KPIs, and financial goals. * Ensure all garages adhere to visual health & safety leadership, quality compliance & company policies. * Ensure consistency in delivering an exceptional customer experience * Ensure stock control is diligently managed across your assigned centres * Ensure vehicles/equipment are serviced and operational according to company standards. * Lead team: managers, and indirectly the broader teams. Includes recruitment, training, development, performance management, coaching, and succession planning. * Drive operational efficiency: streamline processes, ensure compliance with policies, maximise profitability. * Collaborate with other functions (finance, fleet, HR, etc.) to ensure seamless operations. * Manage budgets, forecasts, and cost controls (labour, supplies, overhead). * Identify areas for improvement, develop action plans and follow up. * Provide leadership and guidance to managers, support them in problem solving, customer escalations, and local marketing initiatives. Skills and Experience * Evidence of delivering the customer experience and achievement of customer metrics * Evidence of delivering coaching/training in-the-moment to ensure that customers have a great experience * Evidence of managing capability and performance * Experience in a leadership role with experience of labour force scheduling * A track-record of success in delivering against sales targets * Evidence of commercial acumen and an appreciation the current operating environment * Experience of developing colleagues through delivering technical training * A track-record of meeting compliance standards across Health & Safety in a centre environment * Excellent communication skills, verbally and in writing * IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house systems * Must hold a current, full, valid driving licence

Responsibilities

Oversee the day-to-day operations and financial performance of multiple garages within a specific cluster. Lead and develop a team of Centre Managers to ensure operational efficiency, safety compliance, and an exceptional customer experience.