Cluster Reservation Associate_Holiday Inn Express Gurugram Sector 50 at IHG Career

, , India -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Reservations, Communication Skills, Detail-Oriented, Coordination Skills, Customer Service, Problem Solving, Teamwork, Upselling, Time Management, Guest Satisfaction, Booking Management, Policy Adherence, Hospitality, Safety Procedures, Emergency Procedures, First-Aid Procedures

Industry

Hospitality

Description

Your Day-to-Day Managing Guest Reservations & Inquiries Handle reservations via phone, email, and online platforms. Provide accurate details on room categories, availability, rates, and promotions. Assist with modifications, cancellations, and special requests. Upsell packages and promote IHG One Rewards enrolments. Manage waitlists to optimize room allocation. Coordination with FO & Revenue Teams Ensure reservation details are updated in the system. Coordinate with Front Office to fulfil guest requests. Support Revenue Team by monitoring occupancies and adjusting reservations as needed. Ensuring Accuracy & Guest Satisfaction Verify booking details, payment methods, and guest preferences. Manage changes, extensions, early departures, and no-shows per policy. Address guest queries professionally and encourage repeat business. Teamwork & Communication Promote the Holiday Inn Express One Team Approach. Support supervisors with workforce planning. Help achieve departmental targets and KPIs. Guest Experience Standards Respond to guest inquiries as per brand standards. Handle complaints or escalate appropriately. Manage VIP and repeat guest preferences. Responsible Business Practices Follow OH&S policies for a safe workplace. Understand hotel safety, emergency & first-aid procedures. Support corporate responsibility initiatives. What We Need from You Diploma / Vocational Certificate in Hotel Management or Business Administration. 0–1 year experience in Reservations / Front Office; industrial training accepted. Strong communication skills and a guest-centric mindset. Detail-oriented with good coordination skills. How You Deliver This You embody IHG’s promise of True Hospitality, demonstrated through: True Attitude – Caring & genuine service. True Confidence – Expertise that builds guest trust. True Listening – Understanding guest needs. True Responsiveness – Delivering timely, thoughtful help. About IHG – Holiday Inn Express At Holiday Inn Express, we’re all about travel that’s simple and smart. Easy check-in. Comfy rooms. Great sleep. Everything our guests need, nothing they don’t. IHG® Hotels & Resorts is one of the world’s leading hotel companies, with brands loved globally—and a strong culture built on True Hospitality for Good. Benefits We Offer We reward your hard work with competitive benefits: Duty Meals 8 Week Offs Per Month IHG Room Rates & F&B Discounts – Worldwide Medical Insurance (Including Family) IHG University – Global Learning & Training Access Career Growth Across IHG Portfolio Hotels Supportive, Inclusive & People-First Work Culture

Responsibilities

The Cluster Reservation Associate is responsible for managing guest reservations and inquiries, ensuring accurate details on room availability and rates. They also coordinate with the Front Office and Revenue Teams to fulfill guest requests and optimize room allocation.