Cluster Reservation Executive at Minor International

Kalutara, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, PMS, RMS, Distribution Channels, Opera Systems, Microsoft Office, Team Player, Guest Inquiries, Fast-Paced Environment, Revenue Opportunities, Reservations Operations, Inventory Management, Up-Selling, Communication, Attention to Detail, Customer Satisfaction

Industry

Hospitality

Description

Company Description Anantara is a luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description As the Cluster Reservations Executive you will directly support the Cluster Reservations Manager in handling reservations of Anantara Kalutara Resort, Anantara Peace Haven Tangalle Resort and Avani Kalutara Resort. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Cluster Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Regional and Corporate Sales Offices. Qualifications Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels. Understand the dynamics of regional & local market, local competitors and events of the destination. Knowledge on Opera systems and Microsoft Office applications A team player with the confidence to take the lead in handling guest inquiries. Excellent knowledge of written and spoken English Ability to successfully function in a fast-paced, deadline-driven environment Company Location: Anantara Kalutara Resort

Responsibilities

The Cluster Reservations Executive will support the Cluster Reservations Manager in handling reservations for multiple resorts. Responsibilities include ensuring adherence to SOPs, improving reservation operations, and managing inventory.