Cluster Reservation Manager / クラスターリザベーションマネージャー（2ホテル担当） at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Nagoya, , Japan -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation management, Team leadership, Inventory management, Rate strategy, OTA management, PMS operations, Opera, Data analysis, Strategic planning, Guest service, Risk mitigation, Channel management, Communication, Coaching, Scheduling

Industry

Hospitality

Description

Job Overview We are seeking an experienced Reservation Manager to lead the reservation teams for Courtyard by Marriott Nagoya and Four Points by Sheraton Nagoya, Chubu International Airport. This role offers a rare opportunity to work across two distinct Marriott International managed brands—an ideal environment to broaden your expertise and elevate your career within a global hospitality organization. If you are looking for a dynamic, career-enhancing challenge, we encourage you to apply. **Please note: While your primary work location will be Courtyard by Marriott Nagoya, occasional assignments at Four Points by Sheraton Nagoya may be required based on business needs. Employment Type Full-time Work Locations This is a cluster role overseeing both properties. Courtyard by Marriott Nagoya 1-17-6 Sakae, Naka-ku, Nagoya, Aichi **Cluster Coverage Four Points by Sheraton Nagoya, Chubu International Airport 4-10-5 Centrair, Tokoname, Aichi Key Responsibilities As the Reservation Manager for both hotels, you will oversee all reservation operations and ensure the team delivers accuracy, efficiency, and exceptional guest service. Responsibilities include: * Driving performance by optimizing room reservations to maximize occupancy, ADR, and RevPAR * Managing inventory and rate strategy across domestic and international OTAs (Rakuten, Ikyu, Booking.com, Expedia, etc.) * Leading, coaching, and scheduling the reservations team * Communicating professionally with guests, travel agencies, and external partners * Overseeing daily operations of the PMS and channel manager systems * Handling cancellations, overbooking situations, and risk mitigation * Partnering closely with the Front Office, Sales & Marketing, and other key departments Qualifications * Minimum 5 years of hands-on hotel reservation experience (any brand/segment welcomed) * Strong knowledge of OTA platforms, PMS operations, and other reservation-related systems * Business-level proficiency in Japanese * Previous supervisory or team management experience at Assistant Manager level or above * Conversational-level English (fluency not mandatory) or above * Working knowledge of OPERA, regardless of the department you currently or previously worked with * Management experience within the hospitality industry Ideal Candidate Profile * Able to anticipate demand trends and risks, and collaborate proactively with internal and external stakeholders * Flexible and confident in making sound decisions in a fast-paced environment * Strong analytical thinker with the ability to build data-driven strategies * A natural leader who can motivate, guide, and develop team members Working Hours Shift-based; 8 hours of work + 1 hour break **Primarily daytime shifts (no night shifts) Leave & Time Off * 111 days-off per year * Paid annual leave * Paid sick leave (5 days per year) * Paid birthday leave (1 day per year) * Paid special leave (weddings, funerals, etc.) * Maternity, childcare, and nursing care leave Salary & Bonus * Merit Increase (March) * Annual performance bonus (March) **2025 actual: average 2.7 months Benefits * Full social insurance coverage * Full commuting allowance (up to ¥50,000/month) * Employee cafeteria available (300yen per meal) * Marriott Explore Rate & employee discount program (Stay & F&B privileges) * Corporate Defined Contribution Pension Plan (401k) * Annual health check-up * Company events such as staff parties * Extensive training programs, including digital learning At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Cluster Reservation Manager will oversee reservation operations for two Marriott properties to ensure accuracy, efficiency, and high-quality guest service. This role involves managing inventory and rate strategies across various platforms while leading and coaching the reservation team.