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Cluster Reservation Officer at Minor International
Krabi, , Thailand -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Hotel Operations, Reservations Management, Inventory Management, Revenue Maximization, Guest Satisfaction, SOP Adherence, Upselling, Distribution Channels, PMS, RMS, Market Dynamics, Local Competitors, Event Management, Communication, Team Support, Performance Monitoring

Industry

Hospitality

Description
Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. Qualifications Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels. Understand the dynamics of regional & local market, local competitors and events of the destination. Additional Information Reporting into Reservations Manager
Responsibilities
The Reservations Officer will support the Reservations Manager in enhancing the performance of the reservations team and ensuring adherence to standard operating procedures. Responsibilities include managing guest reservations, optimizing revenue opportunities, and monitoring daily arrivals.