Cluster Reservations Agent - Six Senses Rome, Milan, Ibiza (based in Milan) at IHG Career

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Luxury Hospitality, Customer Service, PMS, GDS, CRS, MS Office, Communication Skills, Organizational Skills, Upselling, Data Accuracy, Group Bookings

Industry

Hospitality

Description

Six Senses is looking for a passionate and detail-oriented Cluster Reservations Agent to join our team. This role plays a vital part in ensuring the smooth and efficient handling of all reservations across our properties, delivering personalized service that reflects our brand values of wellness, sustainability, and emotional hospitality. The ideal candidate combines operational excellence with a genuine passion for guest experience, ensuring every booking reflects the Six Senses philosophy of reconnecting with oneself, others, and the world around us. Wellness At Six Senses, wellness is at the heart of everything we do. The Cluster Reservations Agent embraces our holistic wellness philosophy and supports brand initiatives such as Sleep with Six Senses and Grow With Six Senses. They actively participate in Mission Wellness activities and promote a balanced, mindful approach in daily interactions with both guests and colleagues. Sustainability Sustainability defines our culture and operations. The Cluster Reservations Agent ensures all reservation activities align with Six Senses sustainability standards — including responsible purchasing, waste reduction, and the elimination of single-use plastics. They demonstrate environmental and cultural sensitivity, contributing to a positive impact on both the local community and the planet. Operational Ownership The Cluster Reservations Agent is responsible for the accurate and efficient management of all reservations. This includes handling individual and group bookings, processing reports, maintaining guest data, and ensuring that every reservation meets brand and service standards. They also support the Cluster Reservations Manager in maximizing occupancy and revenue, manage overbooking situations, assist with rate strategies, and communicate professionally with travel partners, guests, and internal departments. Key Responsibilities * Process and manage all room reservations efficiently and accurately. * Handle special requests, group bookings, and room allocations. * Update and maintain all reservation systems and reports. * Support the Cluster Reservations Manager in achieving occupancy and rate targets. * Maintain guest profiles and ensure data accuracy. * Promote and upsell resort, spa, and dining facilities. * Ensure service excellence and proactive communication with guests and partners. * Adhere to Six Senses’ operational, wellness, and sustainability standards. About You * Diploma or degree in Hospitality Management or related field. * Minimum one year of experience in a reservations or similar role within luxury hospitality. * Excellent organizational and communication skills. * Strong computer literacy (MS Office, PMS, GDS, CRS). * Fluent in English; knowledge of the local language is an advantage. * Passionate about sustainability, wellness, and guest satisfaction. * Professional, courteous, and collaborative attitude with a proactive mindset. Join Our Vision At Six Senses, we inspire people to reconnect — with themselves, with others, and with the world around them. By joining us as a Cluster Reservations Agent, you’ll become part of a global community that celebrates authenticity, care, and innovation while making a meaningful contribution to the planet and our guests’ wellbeing. Cluster Offices are located in the San Babila area, in the heart of Milan. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin.

Responsibilities

Manage room reservations, group bookings, and guest data across multiple properties while ensuring brand standards for wellness and sustainability. Support the Cluster Reservations Manager in maximizing occupancy and revenue through professional communication with guests and partners.