Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.
Are you ready to share this purpose?
Because we are looking for a Cluster Senior Groups & Events Manager for our two Amsterdam properties!
Andaz means “personal style” in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

QUALIFICATIONS - EXTERNAL

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

YOUR EXPERIENCE:

• A degree or certification in Hospitality, Communications, or Business Administration;
• At least 4 years’ experience managing multiple properties and a track record of commercial success;
• Great language and communication skills in English and in Dutch;
• Great organizational and planning skills;
• An eye for detail;
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
  Does the above describe you, the way you love to work and the people you want to work with

KEY RESPONSIBILITIES:

• Lead group and event sales efforts, from initial inquiry through contracting and post-event follow-up.
• Manage key accounts and build long-term relationships with returning MICE clients.
• Oversee the sales processes are executed in line with Hyatt brand standards.
• Facilitate auditing of the sales systems ensuring client follow up is completed in a timely manner and ensuring business is converted.
• Handle Group and Event enquiries, quoting hotel information, rates and availability both verbally to clients and in writing within 24 hours as per agreed guidelines.
• To develop and schedule a calendar of activity throughout the year, focusing on specific targets and to consider quieter periods and how we market the hotel during these times.
• Collaborate closely with Revenue, Rooms, F&B, and Operational teams to ensure accurate forecasting and flawless execution.
• To assist in the preparation of the Annual Business Plan and the monthly reforecast of revenues and expenses.
• Analyze business trends and contribute to the hotel’s strategy for increasing group business and conversion rates.
• Negotiate contracts within company guidelines, balancing client satisfaction with profitability.
• Conduct site inspections, and attend (local) industry events to represent the hotel and network.
• Conduct post-event evaluations together with Events Planning/Sales Managers and follow up on feedback to continuously improve services.

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt’s wellbeing assessment tool “Hyatt Well-Check”
• Social Activities; Team building outings, Sports/wellbeing activitie

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings