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Cluster Telephone Operator at Minor International
Doha, , Qatar -
Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Front Office Operations, Communication Skills, English Fluency, Arabic Fluency, Microsoft Office, Property Management Systems (PMS)

Industry

Hospitality

Description
Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs. To develop a close and harmonious working relationship with all hotel departments, To attend hotel events, daily shift briefings and training to improve professional skills. Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English & Arabic will be an asset. • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Company Location: Al Najada Doha Hotel by Tivoli
Responsibilities
Handle guest inquiries and anticipate needs while maintaining complete knowledge of hotel products, facilities, and promotions. Ensure high standards of guest satisfaction through proactive service and effective coordination with all hotel departments.