CMR and Logistics Coordinator at British Council

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Coordination, Customer Service, Compliance, Organizational Skills, Communication Skills, CRM Systems, Risk Planning, Contingency Planning, Multicultural Experience, Exam Delivery, Record Keeping, Problem Solving, Team Collaboration, Continuous Improvement, Stakeholder Management, Complaint Management

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. The British Council Serbia is seeking an CMR (Confidential Materials Room) and Logistics Coordinator to support the Exams Operations Manager and team in ensuring the secure, efficient, and compliant administration of exams across Serbia. Key Responsibilities: Coordinate exam logistics, including venue arrangements and secure handling of confidential materials. Support test day operations for various exams (IELTS, Cambridge English, ACCA, etc.). Maintain accurate records of test day staff and ensure smooth communication and coordination. Respond to customer enquiries and manage complaints in collaboration with the Operations Manager. Ensure compliance with British Council policies, including child protection and anti-fraud measures. Act as a point of contact for venue supervisors and escalate issues as needed. Assist in risk and contingency planning for exam delivery. Use CRM systems to manage stakeholder relationships and improve service delivery. Support continuous improvement initiatives and administrative tasks within the Exams team. Collaborate with regional and cluster colleagues to ensure consistent service delivery. Candidate Profile: Experience in high-volume operational environments and customer service. Familiarity with compliance-driven processes. Desirable: Experience in exams delivery or education sector, and working in multicultural settings. Strong organisational and communication skills. Proficiency in English (minimum C1 level) and local language. Further Information Requirements - Candidates must have the right to work in Serbia Pay Band – Local Pay Band 4/H Contract Type – replacement contract Job type – Full-time Location – Belgrade, Serbia Closing Date – October 21, 2025, applications will close 23:59 CET This is a great opportunity to join a global organisation committed to excellence in education and customer service. The successful candidate will play a key role in maintaining the integrity and quality of British Council exams in Serbia. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The CMR and Logistics Coordinator will coordinate exam logistics, including venue arrangements and secure handling of confidential materials. They will support test day operations and ensure compliance with British Council policies.