CNA – Guest Services & Patient Experience Coordinator at FRONTLINE RESOURCE MANAGEMENT INC

Longmont, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

22.91

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CNA Certification, Patient Coordination, Guest Services, Life Enrichment Programming, Healthcare Operations, Customer Service Leadership, Healthcare Communication, Operational Coordination, Transportation Coordination, Organizational Planning, Program Coordination, Patient Engagement, Interdisciplinary Teamwork, Emergency Preparedness, Compliance, Scheduling

Industry

Hospitals and Health Care

Description

Description We’re Certified as a GREAT PLACE TO WORK! Are you a C.N.A. seeking to grow your career beyond bedside care into patient coordination and leadership development? Then our New Patient Experience & Guest Services Position is for you! Now Hiring: FT CNA – Patient Experience & Guest Services Schedule: Tuesday – Saturday 10:00 AM – 6:00 PM • 10:00 AM – 1:00 PM – Life Enrichment on the Rehab Unit • 1:00 PM – 6:00 PM – Guest Services, Patient Coordination & Front Office Operations No overnight shifts • Stable Tuesday–Saturday schedule At The Peaks Care Center, we believe in investing in our team members and supporting long-term career development. This position provides valuable experience that can lead to future opportunities such as: • Life Enrichment or Activities Leadership • Patient Care Coordination • Transportation Program Management • Front Office or Healthcare Administration Roles • Nursing Leadership Pathways Employees in this role gain cross-department experience and mentorship opportunities that can help support future career advancement within healthcare. Why This Role Is Unique This is not a traditional CNA position. This role offers the opportunity to expand your career beyond bedside care by gaining experience in patient coordination, guest services, life enrichment programming, and healthcare operations. In this position, you will: • Build valuable healthcare administrative and leadership skills • Work closely with nursing leadership and department directors • Gain cross-department experience in patient services and operations • Develop skills that support advancement into care coordination, activities leadership, or healthcare administration roles **Applicants must hold a current CNA license. Key Responsibilities & Career Development Opportunities: Patient Experience & Guest Services Leadership In this highly visible role, you will help shape the first impression and overall experience for patients, families, and visitors entering our community. Responsibilities include: • Serving as a welcoming first point of contact for guests, patients, and families • Coordinating new patient check-ins and assisting with facility tours • Managing incoming calls and directing communication across departments • Maintaining accurate scheduling records and supporting appointment coordination • Assisting in the coordination of new patient admissions and transportation logistics This portion of the role helps develop customer service leadership, healthcare communication, and operational coordination skills. Transportation & Care Coordination Experience This role provides valuable exposure to patient logistics and care coordination, helping ensure residents safely attend medical appointments and community outings. Responsibilities include: • Coordinating transportation for medical appointments, admissions, activities, and errands • Serving as a backup transportation driver using community vehicles • Working with external transportation providers to ensure appropriate services are available • Maintaining driver requirements, training, and compliance documentation • Performing routine vehicle inspections and reporting maintenance concerns This experience helps build organizational, planning, and healthcare coordination skills that are valuable for future leadership roles. Life Enrichment & Patient Engagement Supporting patient wellbeing is an important part of recovery. In this role you will help promote social engagement, therapeutic activities, and patient connection. Responsibilities include: • Assisting with group and one-on-one activities for rehabilitation patients • Encouraging participation in programs that support recovery and emotional wellbeing • Working alongside the Life Enrichment Director to help facilitate activities and events • Providing individualized engagement for patients unable to attend group activities • Assisting with transportation of patients to activity programs • Supporting special events, family visits, and rehab-focused programming This portion of the role allows you to develop program coordination, patient engagement, and interdisciplinary teamwork skills. Team Collaboration & Leadership Development As a member of our interdisciplinary team, you will contribute to maintaining a safe, organized, and supportive environment for both patients and staff. Responsibilities include: • Maintaining familiarity with emergency preparedness and safety procedures • Supporting compliance with facility policies and operational standards • Collaborating with nursing, life enrichment, and administrative teams • Assisting leadership with operational needs across departments • Supporting additional initiatives that enhance the patient and guest experience This role provides exposure to multiple departments, offering valuable insight into the broader operations of a skilled nursing facility. Career Growth Opportunities Benefits We Offer • Competitive Pay • Shift Differentials for select shifts and positions • Paycheck Advances • Paid Sick Leave and Vacation • Paid Holidays • Medical, Dental, and Vision Insurance • Health and Dependent Care FSA • Company Paid Basic Life Insurance • Voluntary Benefits: Life, AD&D, Short-Term Disability, Critical Care & Accident Insurance • Employee Assistance Program (EAP) • 401K Plan • Employee Discount Program • Paid Mentorship and Professional Development Opportunities • Career Advancement Opportunities Within Our Organization • Employee Referral Bonus Program Pay Rate: $20.00 – $22.91 DOE Application End Date: 03/31/2026 Ready to join our team? Quick Hiring Process/Same Week Interviews! • Interviews available this week • Fast hiring process • Speak directly with our HR Director to schedule an interview Call Lisa Hill Human Resources Director at 303-776-2814 to schedule your interview today. Equal Opportunity Employer We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Requirements Valid and active CNA certification High school diploma or equivalent preferred

Responsibilities

This role involves shaping the patient and guest experience by serving as a first point of contact, coordinating check-ins, managing communications, and assisting with admissions logistics. Responsibilities also include coordinating patient transportation for appointments and actively supporting life enrichment and patient engagement activities.