Job Title: Cocktail Lounge Manager
Department: Lounge
Reports to: Director of Hospitality
Designation: Part Time or Full Time; Non-Exempt

COCKTAIL LOUNGE MANAGER JOB ACCOUNTABILITIES

Radical Hospitality

• Accountable for the Mother Road guest experience while on shift
• Sets the pace of service by managing Crew
• Rotates Crew for breaks
• Assigns side work and checks Crew out at the end of shift
• Determines shift length and “cuts” Crew commensurate with sales volume
• Ensures that the expectations outlined in Mother Road’s employee handbook, policies, hospitality SOEs and policies, and job descriptions are met during shift
• Executes Situation Escalation Policy
• Executes the Field Quality Reporting procedure
• Executes all Safety reporting procedures, including employee, guest and near miss
• Monitors Tap Room speech and interactions for harassment and sexual violence
• Uses ASBA Safer Bars training to curtail and de-escalate situations of harassment and sexual violence as an active bystander per Hospitality On 66 Employee and Guest Safety Protocol
• Denies access to intoxicated persons, safely removing intoxicated guests

Corporate Services

• Reconciles the drawer, cash drop, tips, and change bag at the end of shift
• Ensures pertinent information is communicated via Basecamp
• All other tasks as assigned by the Director of Hospitality

Operations

• Performs pre-shift walk-through and ensures the Tap Room is kept clean and in good repair
• Fixes or places work orders for equipment or facilities in need of maintenance during shift
• Troubleshoots draft systems to ensure they are working properly
• Beverage inventory management
• Completes end of month inventories
• Manages beverage inventory and ordering
• Manages cocktail ingredient inventory and ordering

People & Culture

• Coaches and provides feedback to Hosts on shift
• Performs pre-shift training with new hires
• Performs daily stand up
• Writes the schedule for a rolling three week period

MINIMUM QUALIFICATIONS

• 2+ years of cocktail experience (including cocktail creation), 1+ year of supervisor experience
• Arizona Title 4 Basic Certification
• Coconino County Food Handler’s
• ASBA Safer Bars Training
• Cicerone Certified Beer Server

REQUIRED ABILITIES

• Able to maneuver 165 lbs and team lift 165 lbs
• Lift up to 35 lbs independently from floor, at waist level, and above waist
• Able to stand for 10+ hours per day
• Able to twist, crouch, bend, and stoop multiple times per day
• Can understand and interpret Safety Data Sheets (SDS) and handle chemicals in a safe manner

• Behaves as a cultural role mode; exemplifies Mother Road’s purpose and values
• Table touches and check ins with guests during shift
• Finds ways to go above and beyond our guests’ expectations
• Connects with guests by knowing their names, preferences, stories
• Creates community with regulars and welcomes new guests
• Helps coordinate and execute events in Jimmy D’s Cocktail Lounge