Cocktail Waitress at Citizen Potawatomi Nation

Shawnee, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

9.75

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cocktail Service, Order Taking, Cash Handling, Legal Compliance, Customer Service, Professional Appearance, Communication, Basic Math, Dexterity, Balance

Industry

Government Administration

Description

Description JOB TITLE: Cocktail Waitress ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort SUPERVISOR: Bar & Cocktail Manager FLSA: Non-Exempt HOURLY RATE $7.25-$9.75 ***Proof of liquor license or receipt of application is due by first day of employment** Employment is conditional based on obtaining the liquor license. FUNCTIONS STATEMENT: • Functions in a lead capacity and sells and serves cocktails to customers in the casino and promotes public relations. MAJOR DUTIES: • Accurately takes cocktail orders and serves to customers. • Responsible for making change out of issued banks. • Ensure compliance with legal requirements for the serving of alcoholic beverages. • Professional appearance (well-groomed). • Any additional duties as assigned by the Lounge/Service Bar Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management. • NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics. FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION • Knowledge of methods in taking cocktail orders and serving customers. • Knowledge of making change from issued bank. • Knowledge of legal requirements for serving alcoholic beverages. FACTOR 2: SUPERVISORY CONTROLS • Incumbent is under the direct supervision of the Lounge/Service Bar Manager. • The supervisor assigns work, advises on changes in procedures and is available for assistance when required. • Routine work is performed independently following set procedures • The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work. FACTOR 3: GUIDELINES • Written and oral guides provide specific instructions for doing the work. • Most of these instructions are easily memorized and require little interpretation. • When instructions do not apply, the problem is referred to the supervisor. • These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations. FACTOR 4: COMPLEXITY ? The complexity level ranges from a low level to medium that involves basic English grammar to making proper and accurate change. FACTOR 5: SCOPE AND EFFECT • The primary purpose of the work is to provide quality beverages to guests and customers in a pleasant atmosphere with the fewest distractions possible. • This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS ? Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world. FACTOR 7: PURPOSE OF CONTACTS ? The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns. FACTOR 8: PHYSICAL DEMANDS • Standing for long periods of time, extensive walking back and forth between the bar and the customer. • Occasional bending, squatting, kneeling, stooping. • Exercises extensive dexterity and balance. • Exercises repetitive motions, hearing/sound discrimination, and visual acuity. • Frequently lifting chairs and trays full of beverage filled glasses, (15-20#). FACTOR 9: WORK ENVIRONMENT • Normal restaurant and lounge environment. OTHER CHARACTERISTICS REQUIRED • Must have a High School diploma or GED equivalent • Must have basic math skills and cash handling skills • Must have very good communication and written skills • Availability to work any shift, start time, weekends, and holidays

Responsibilities

The primary function involves acting in a lead capacity to accurately take cocktail orders, sell, and serve beverages to customers within the casino environment while promoting positive public relations. The role also requires ensuring strict compliance with all legal requirements pertaining to the serving of alcoholic beverages.