WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• The ideal candidate will have at minimum a bachelor’s degree in mathematics, Computer science or engineering.
• Functional expertise ability to work independently and take ownership of assigned tasks.
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
• Willing to travel to SAP customers worldwide. Occasional weekend work may be required.

WORK EXPERIENCE

• 8+ years of expert-level experience in the SAP PLM (Discrete Industry processes) and EPPM (CPM, PPM, PS, Cloud for Projects) solutions.
• Experience with PLM (Discrete Industry), EPPM business processes and various related industry experience
• Good knowledge of SAP integration to S/4HANA or ECC.
• Knowledge of SAP Implementation Methodologies (RISE with SAP Methodology, SAP Activate, Sprints, Advanced Deployment, etc.).
• Knowledge of SAP’s Design to Operate (DTO) Strategy, Approach, and applications
• Technical expertise in SAP systems and integration architecture including good understanding and expertise in ABAP, HANA Database, BTP technologies, Business AI / Artificial Intelligence would be a plus.

PURPOSE AND OBJECTIVES

The Premium Hub Center of Expertise (CoE), a subdivision of SAP Cloud Success Services, has the goal and mission to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering services to SAP customers.
As a Business Process Principal Consultant, you will deliver architecture, design and realization workshops customers in North America and present the results of your findings and recommendations to IT managers and executives. For this role we are looking for passionate people with excellent functional and technical and communication skill. This role provides you opportunities to work with a variety of SAP products and technologies in all industry segments. Since we provide services at our customer sites, business travel will be an essential part of this role.

EXPECTATIONS AND TASKS

CoE Business Process Principal Consultants are required to lead and deliver critical engagements with customers on functional and technical areas. Consultants are also required to:

• Lead and conduct functional design workshops and identify issues/risks and provide recommendations to optimize business processes, system automation, system landscape and protection of investment. They are expected to resolve critical business process design issues and work closely with SAP development to provide the best practice and reference architecture to the customers.Manage critical customer escalation and drive critical issues to resolution. Through these activities SAP and COE builds a trusted advisor relationship with the customer. SAP COE provides a broad range of offerings to cover planning, implementation, operations, upgrades, and continuous improvement. You can ensure the optimum performance of SAP solutions
• 
  
• and the maximum benefit to SAP customers.

• Lead customer’s implementations and provide architectural inputs and best practices for the business processes, ideas for improving customer productivity, providing the highest levels of customer satisfaction, and running an infrastructure that empowers customers to take advantage of new opportunities.
• Conduct deep root cause analysis with technical and programming skills, provides solutions and delivers services in very complex environments for specific fields/areas. The complex landscape can include On-premise systems, Public and Private cloud and triaging issues across the heterogeneous landscape.
• Take the responsibility as a De-escalation Architect to Identify top issues and creates and executes action plan, leads analysis of system landscapes and technical issues, leads analysis of core business processes for all applications. Leads analysis of system or application operation, develops comprehensive service plans for customers.
• Provide Industry knowledge and contribute to development of support services for new products/components like Industry Cloud, Industry 4.0 solutions etc. Develop concepts for service/business processes/ product development. Provides knowledge transfer.