Coffee Equipment Service Manager - Tigard, OR at Compass Group

Tigard, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

91875.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Knowledge, Coffee Equipment Repair, Water Equipment Repair, Filtration Equipment Repair, Leadership Skills, Team Management, Troubleshooting, Customer Service, Scheduling, Field Service Operations, Preventative Maintenance, Inventory Management, Training Program Development, Communication Skills, Plumbing Knowledge

Industry

Food and Beverage Services

Description

Salary: $73,500 - $91,875 / year Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary: The Technician Manager (coffee/water/filtration equipment) leads and develops a team of technicians responsible for repairing and maintaining coffee and water machines. In this role, you will oversee all service calls, prioritize and assign work, track progress, and ensure timely, high-quality completion. You will coach and mentor technicians, provide guidance on troubleshooting and repairs, and foster a culture of accountability, safety, and continuous improvement. The Technician Manager also evaluates equipment for repair needs, monitors long-term performance, and ensures the team delivers exceptional service while growing their skills and maintaining high operational standards.Key Responsibilities: Lead field technicians and provide technical guidance to team members Repair and maintain coffee and water machines Schedule and oversee completion of service tickets Manage install teams responsible for running water lines, connecting, and programming office coffee equipment Perform preventative maintenance and routine filter changes Ensure timely and high-quality service across all assigned tasks Maintain accurate inventory of all equipment, including confirming that off-site equipment matches internal records (e.g., One Cup inventory) Develop and implement technician training programs Communicate with customers regarding service issues, timelines, and resolutions to ensure high satisfaction Qualifications: Strong technical knowledge of coffee, water, and filtration equipment-cooler repair experience - a Plus! Knowledge of brands like DeJong Duke, Follet, Hoshizaki, and Cafection Must have light plumbing knowledge Proven leadership skills with experience managing or mentoring a team Ability to troubleshoot and resolve equipment issues efficiently Experience with scheduling, ticketing systems, and field service operations Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf Req ID: 1491119 Canteen Leticia Pinon

Responsibilities

The Technician Manager leads and develops a team of technicians responsible for repairing and maintaining coffee and water machines. This role includes overseeing service calls, prioritizing work, and ensuring high-quality service delivery.