JOIN OUR TECHNICAL SERVICES TEAM AT OUR LONDON SITE AS A TRAINEE TECHNICIAN

We’re looking for a Field Service Technician to help us keep the UK’s best coffee flowing.
At Extract Coffee Roasters, we build, maintain and repair high-performance coffee equipment for some of the country’s most respected cafés, restaurants and hospitality venues.
In this hands-on role, you’ll install espresso machines, diagnose faults, carry out servicing, and support baristas with on-site training — all while delivering outstanding customer care. You’ll work independently in the field, solving technical problems with confidence and care, backed by a brilliant technical team and workshop in Bristol.
At Extract, we work at the cutting edge of coffee technology — you’ll contribute to exciting custom machine projects and support the launch of new equipment from top manufacturers.
While most work happens during the day, some repairs and installations may fall outside standard hours. You’ll need to be flexibility from time to time — including participation in a shared on-call rota.
You’ll need excellent customer-facing skills, the ability to think on your feet, and the drive to get things working again - always with empathy, curiosity and care.

COFFEE BASED EXPERIENCE?

Coffee industry experience is beneficial but not essential as full training is provided. We welcome applicants from a range of technical backgrounds.
You’ll be mentored by some of the best technicians in the business and supported by a skilled, values-driven team that believes in kindness, integrity and learning from each other.

• Install, service and repair espresso machines, grinders and brewers at customer sites
• Diagnose faults and carry out accurate, efficient repairs
• Perform preventative maintenance and calibration
• Provide basic barista training and machine care advice
• Support call-outs and emergency repairs as part of an on-call rota
• Keep clear service records and update job progress through our CRM
• Act as an ambassador for Extract’s quality and values