JOB SUMMARY

We are seeking a dedicated and enthusiastic Coffee Shop Manager to oversee the daily operations of our bustling coffee shop Cups & Co in Dorking.
Cups & Co is a coffee shop run by a local charity ALDAG providing work experience for young people with a learning disability and is open to the public for six days a week Monday to Saturday from 10am to 4pm. The position is for three days a week with some flexibility around days. The working day is 9.30am to 5pm. The salary is based on £14.00 an hour.
Key requirements will be the ability to create a welcoming space with good food on offer whilst developing the catering and hospitality skills of our team and building strong partnerships with the local community.
We have a great team of young people with a learning disability who work in the shop and in addition you will be supported by a trustee from the charity.
Do you:
· have the ability to offer a great customer experience whilst ensuring that our young people remain at the heart of what we do?
· have strong management skills with the ability to lead and develop a service?
The ideal candidate will either have experience of working with people who have a learning disability or have management experience in a catering environment.

SKILLS

It is desirable if the candidate:

• has or be willing to gain a level 2 Health and Safety certificate appropriate to a catering environment
• has a level 2 Food Hygiene Certificate and is willing to gain a level 3.
• has or be willing to gain a First Aid Certificate
• IT, literacy and numeracy skills for completing forms, recording handovers, managing finances etc

If you are passionate about creating memorable experiences for customers while leading a dynamic team, we encourage you to apply for this exciting opportunity as our Coffee Shop Manager.
Job Type: Permanent
Pay: £14.00 per hour

Benefits:

• Discounted or free food
• On-site parking

Work Location: In perso

• The Manager will support and train people with a learning disability in hospitality skills, working in liaison with the second manager for the overall management and performance of the coffee shop.
• Supervise daily operations of the coffee shop, ensuring smooth service and customer satisfaction.
• Lead and motivate staff, providing training and support to enhance their skills in hospitality and food service.
• Maintain high standards of cleanliness and organisation within the kitchen and dining areas.
• Ensure compliance with food safety regulations and health standards.
• Manage inventory and monitor stock levels to minimise waste.
• Develop and implement promotional strategies to attract new customers and retain existing ones.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Work with the team to ensure timely preparation of food and beverages.