ABOUT THE ORGANIZATION

Dark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a hotspot attracting those who like great coffee, handmade pastries, and a comfortable environment. Dark Horse is a place where they could come to relax, reflect or socialize, and re-energize with seriously great coffee. Over the past 15 years, we have evolved from one beloved neighborhood cafe to a collection of six shops in vibrant neighborhoods across the city.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Management level experience in cafes or quick service restaurants directly serving customers and leading teams
• Experience managing inventory and balancing quality and cost effectively
• Strong FOH experience with a proven ability to excel in customer service and hospitality
• Well-developed personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus
• Comfortable with key hospitality software including POS, scheduling and purchasing systems
• Highly accountable and well-organized, with an ability to oversee a team of staff and prioritize multiple projects effectively
• An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development
• Collaborative and innovative consensus builder that solicits 360-degree feedback and can inspire and influence staff, consumers and other stakeholders
• A positive ambassador with strong communication skills and a genuine kindness.

• Learn and embody the core values of the Dark Horse Brand; Authentic, Inclusive, Genuine and Curious. Find your place and build your career as Toronto’s original specialty cafe expands to your region.
• Build an incredible team that delivers our Cafe Experience. Hiring, training and oversight of the team is the primary objective of this position. Create a positive, inclusive and high performing environment for both your team and customers
• With support from the HR and Dark Horse Management team, hiring, onboarding, training, evaluations and promotions
• Engage with both the local community and coffee aficionados as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand
• Manage financial performance by growing top line sales and controlling key cost categories (primarily, labor and waste)
• Oversee all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top-line sales
• Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service
• Understand Dark Horse’s product offering with a specific focus on coffee related knowledge
• Execute Dark Horse payroll process including cash management, cleanliness, ordering, scheduling and payroll systems , food safety, health & safety, hiring and make recommendations as to how these systems can be refined and improved
• Act as cafe owner and by troubleshooting issues, filling-in on the floor and supporting when issues arise as necessary