PJ’s Coffee Of New Orleans in Camp Springs, MD is looking for a coffee shop supervisor to join our 14-person strong team. We are located on 4501 Telfair Blvd, in the Restaurant Row Apollo shopping center. Our ideal candidate is attentive, ambitious, and hard-working.
Shop shift hours are Monday through Friday, 5:30am – 8pm, and Saturday/Sunday 6:30pm to 7pm. Supervisors must be availability must include ALL of these hours.

QUALIFICATIONS:

• 2+ years of experience in food service or retail management (coffee industry preferred)
• Flexibility to work mornings, weekends, and holidays as needed
• Proven ability to lead a team and manage operations effectively
• Excellent communication and organizational skills
• Strong problem-solving and decision-making abilities
• ServSafe certification (or willingness to obtain)
• Knowledge of how to conduct inventory and control waste
• Ability to analyze profit and loss statements

GENERAL JOB DESCRIPTION:

• Oversee operations of PJ’s location
• Master the tasks required of baristas, bakers, and shift leads
• Work regularly behind the counter (minimum eight hours per week) and be available to cover any open shift
• Complete tasks designed by the Manager of Store Operations
• Abide by and enforce company policies and procedures

KEY RESPONSIBILITIES:

• Lead, train, and motivate team to deliver outstanding service and uphold brand standards
• Manage daily operations, including staffing, inventory, scheduling, and cash handling
• Drive sales through social media, community engagement, promotions, and operational efficiency
• Ensure compliance with health, safety, and sanitation guidelines
• Foster a positive and inclusive team environment
• Handle customer feedback and resolve issues with professionalism
• Budgeting and monitoring inventory, labor, and restaurant costs to improve overall profitability

SUPERVISORY RESPONSIBILITIES:

• Attend scheduled management meetings and management training sessions
• Ensure that each staff member understands and fulfills the description and expectations of their position
• Conduct Initial Staff Training and maintain knowledge, skills, abilities, and expectations of each barista throughout employment
• Work to expand staff and customer coffee knowledge
• Solicit ideas and input from the store staff to respond to their needs, creating a positive work environment which benefits the company at large
• Ensure that employees follow all store policies and procedures and safety rules
• Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
• Counsel employees regarding job performance
• Dismiss employees when standards, policies, and procedures are not met

OPERATIONAL RESPONSIBILITIES:

• Monitor and guarantee quality of coffee, beverages, pastries and food served in the store
• Ensure that counter products are accurately and promptly prepared and served
• Maintain appropriate inventory level of products, supplies, coffee, and tea. Order as scheduled or when necessary, to create a quality offering for customers while controlling costs
• Ensure the store and equipment are properly maintained (repaired, cleaned, orderly, etc.)
• Respond to emergencies in the store, operational or staffing, at any time of operation
• Maintain safe combinations, store keys, and safe access and control all employee access
• Assist management in determining menu items
• Voice major store needs to the Manager of Store Operations
• Prepare daily bank deposits and weekly deposit forms
• To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Manager of Store Operations a solution or possible solution is included in the presentation