THE ROLE…

We are seeking an experienced Supervisor to join our team at Soho Farmhouse (OX7 4JS). As a Supervisor of our onsite Bakery and Brunch Café, you’ll play a key leadership role in ensuring smooth daily operations, maintaining exceptional service standards, and supporting a passionate front of house team. You’ll work closely with the HOD to drive a positive work culture, deliver outstanding customer experiences, and keep things running efficiently. This is a fast paced role where you’ll be hands-on across all areas of our busy café, located in the heart of the main farmyard. If you thrive in a dynamic and rewarding environment, this could be the perfect opportunity for you.

MAIN DUTIES…

• Lead and support a team of up to 10 front-of-house staff during busy service periods
• Maintain a high standard of customer service, ensuring every guest feels welcomed and well cared for
• Assist the HOD with training, onboarding, and motivating team members to perform at their best
• Assist with scheduling, shift planning, and ensuring adequate staffing levels
• Oversee retail displays and manage stock rotation, merchandising, and reordering
• Monitor FOH ordering and stock levels for dry goods, packaging, and other essentials
• Be a key point of contact on the floor, handling customer feedback or concerns with professionalism and care
• Promote and maintain a clean, organized, and compliant FOH environment