CoHub Operations Manager at Satellite Office

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Organisational Skills, Leadership Capability, Problem-Solving, Decision-Making, Cultural Awareness, Attention to Detail

Industry

Outsourcing and Offshoring Consulting

Description

Primary Purpose of Role The CoHub Operations Manager is responsible for: Overseeing the day-to-day operations of the CoHub office, ensuring a professional, engaging, and productive work environment. Providing leadership, operational coordination, and people support to ensure the smooth running of the office and an exceptional employee experience. Championing and embedding company culture, values, and communication within the CoHub team. Acting as the key liaison between the CoHub office and MHub leadership teams. Key Result Areas and Responsibilities A. Leadership, Communication & Collaboration Lead, motivate, and support CoHub team members to foster a high-performance, collaborative culture. Act as the local point of contact for leadership, representing company values and fostering open communication across teams. Support collaboration between the CoHub and MHub departments. Provide regular feedback to functional Line Managers on observed performance, behaviour and engagement. Identify and escalate risks or emerging issues to the leadership team. Act as the primary point of contact for all general staff queries. Communicate and help implement company-wide policies, announcements, and initiatives at the local level. B. People & Culture Identify top talent within the CoHub team and partner with the BPO and functional line manager to develop individual growth and development plans. Coordinate engagement and wellbeing initiatives in partnership with SClub and the People & Culture team. Oversee onboarding of CoHub team members, including coordination and facilitation of welcome packs, photos, induction sessions, and cultural integration. Partner with MHub HR and Talent Acquisition teams to support with local hiring, onboarding, training, and retention initiatives. Escalate and document attendance matters appropriately. C. Office Operations Oversee the smooth running of day-to-day CoHub operations, including facilities, supplies, and vendor relationships. Manage budgets and general office management. Proactively monitor office maintenance needs and coordinate all repairs and improvements in a timely manner. Source and maintain vendor partnerships with a focus on value and cost efficiency. Provide logistical and administrative support to local leaders and visiting executives from the Melbourne Support Office. Support team processes such as compliance tracking, timesheets, and basic documentation as needed. D. Continuous Improvement Identify and implement process, efficiency, and culture improvements within the CoHub. Identify opportunities to support MHub with broader operational tasks. Key Skills, Qualifications & Experience Prerequisite Skills: Strong interpersonal skills with the ability to build relationships at all levels. Excellent written and verbal communication skills in English. Proven organisational skills and attention to detail. Leadership capability and the ability to foster a positive, high-performing team culture. Proactive problem-solving and decision-making abilities. Comfortable working independently in a fast-paced, dynamic environment. High level of discretion, professionalism, and cultural awareness Education/Qualifications/Memberships: Bachelor’s degree in Business Administration, Human Resources, Management, or related field (preferred). Formal training or certification in office administration or HR (advantageous). Preferred Experience: Minimum 3–5 years’ experience in office management, or operations management. Experience working in an international or shared service environment, desirable. Prior experience managing office setup, procurement, and vendor relationships. Exposure to HR partnering and processes, desirable.

Responsibilities

The CoHub Operations Manager oversees the daily operations of the CoHub office, ensuring a productive work environment and exceptional employee experience. They provide leadership and support to the team while acting as a liaison between the CoHub office and MHub leadership teams.