OVERVIEW

We are seeking enthusiastic and customer-oriented Front of House Staff to join our dynamic team. As a vital part of our establishment, you will be the first point of contact for our guests, ensuring they have a welcoming and enjoyable experience. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.

REQUIREMENTS

• Previous experience in a customer service role is preferred but not required.
• Ability to stay cool under pressure (literally—we work on cold plates!)
• Strong communication skills with the ability to interact positively with guests and team members.
• Ability to multitask effectively in a busy environment while maintaining attention to detail.
• A positive attitude and willingness to learn new skills are essential.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Basic knowledge of food safety practices is a plus.

• Greet and welcome guests as they arrive, providing a warm and friendly atmosphere.
• Ensure consistency in our signature rolled ice cream preparation and presentation.
• Assist guests with inquiries about the menu, specials, and services offered.
• Maintain cleanliness, organization, and vibe of the shop.
• Handle guest complaints or concerns with professionalism and empathy.
• Promote special events or promotions to enhance guest engagement.