Collaboration Architect at Lockstep Technology Group

Baton Rouge, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCIE Collaboration, Unified Communications, Cisco UC Suite, Microsoft Teams, Session Border Controllers, SIP, RTP, SRTP, QoS, Troubleshooting, Cloud Deployments, Automation, ITSM Tools, Call Recording, Voicemail, Telepresence

Industry

IT Services and IT Consulting

Description

Description Collaboration Architect About Lockstep At Lockstep, we believe great technology isn’t just about infrastructure—it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be. What you’ll own Highly skilled and certified CCIE Collaboration Engineer. This role is critical in supporting and optimizing enterprise-grade unified communication platforms, including Cisco Webex, Cisco Unified Communications (CUCM, CUC, CUPS), Microsoft Teams, and other auxiliary collaboration systems. The ideal candidate will bring deep technical expertise, strategic insight, and a proactive approach to ensuring seamless communication experiences across the organization. Key Responsibilities: Architect, implement, and manage Cisco Unified Communications systems, including CUCM, Unity, Expressway, and Jabber. Administer and support Webex cloud and hybrid deployments, ensuring integration with existing UC infrastructure. Lead the configuration and optimization of Microsoft Teams, including Direct Routing, SBC integration, and Teams Rooms. Ensure seamless interoperability between Cisco UC and Microsoft Teams environments. Monitor and troubleshoot real-time communications systems (voice, video, messaging), minimizing downtime and ensuring service quality. Collaborate with IT Security, Network, and Application teams to maintain secure and compliant UC environments. Lead root cause analysis (RCA) for incidents involving collaboration tools and participate in on-call escalation as needed. Document system architecture, configurations, and procedures; contribute to change management and best practices documentation. Support auxiliary UC systems such as call recording, voicemail, telepresence, and conference room technology. What we’re looking for Required Qualifications: Active CCIE Collaboration certification. Minimum of 7 years of hands-on experience in Unified Communications and IT infrastructure. Advanced knowledge of: Cisco UC Suite (CUCM, Unity, IM&P, Expressway, Webex) Microsoft Teams administration and hybrid voice deployments Session Border Controllers (Cisco CUBE, AudioCodes, Ribbon) SIP, RTP, SRTP, QoS, and network protocols related to real-time media. Experience integrating collaboration tools with enterprise directory services Strong troubleshooting skills and a structured, analytical approach to problem-solving. Preferred Qualifications: Experience in hybrid or full cloud collaboration migrations (on-prem to Webex or Teams). Familiarity with ITSM tools (e.g., ServiceNow) and enterprise monitoring systems. Scripting or automation skills (e.g., Python, PowerShell) for UC management. Certifications in Microsoft Teams Voice Engineer, ITIL Foundation, or project management (PMP/Agile) are a plus. What to expect The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. Prolonged sitting at a desk and using a computer, must be able to lift at least 10 pounds, and be able to work in an office with other employees. Travel: Up to 20% required What we offer Competitive compensation Medical, dental and vision insurance 401(k) Plan with a company match Short term / long term disability and life insurance Flexible PTO 7 company paid holidays and 1 floating holiday Employee Assistance Program (EAP) Equal Opportunity Employer Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Collaboration Architect will architect, implement, and manage Cisco Unified Communications systems and support Webex cloud and hybrid deployments. They will ensure seamless interoperability between Cisco UC and Microsoft Teams environments while monitoring and troubleshooting real-time communications systems.