The IT & Digital directorate is central to where we are going as a university and the experience we offer to both our professional colleagues and our students. The work we do impacts significantly on both the personal and learning experience of those who study here. We are committed to developing and maintaining highly usable, fast, flexible and personalised IT services that reflect the changing needs of our growing university.

ESSENTIAL SKILLS:

• Knowledge and experience of Exchange on-premises (2019), Exchange Online and associated technologies.
• Knowledge and experience of email security platforms (e.g. Mimecast, Defender for O365)
• Knowledge of enterprise level IT systems and experience of managing a collaboration platform in such an environment.
• Experience of working in technical teams to deliver on a range of tasks, projects and outcomes.
• Knowledge and experience of SharePoint Online and OneDrive for Business.
• Knowledge and experience of Microsoft Teams.
• Administration of enterprise level IT systems using PowerShell.
• Technical collaboration background, up to and including 3rd line support.
• Experience of working with IT incident management applications (e.g. Cherwell)
• Experience of supporting critical projects & business processes.

DESIRABLE SKILLS:

• Knowledge and experience of Microsoft PowerApps & Power Automate.
• Knowledge and experience of Cisco telephony environments (CUCM, UCCXE) and associated technologies.
• Experience of Active Directory, Azure AD and Microsoft Licensing.
• Experience of managing security related workloads (e.g. Info rights management, IDAM systems, retention and disposal programmes).
• Experience of deployment and configuration management related to collaboration (i.e. Outlook, IPT endpoints etc.)

OTHER KEY SKILLS:

• Good communication, both written and oral.
• Ability to work and interact with other teams to deliver on agreed deadlines.
• Customer service focused approach.

IF YOU WOULD LIKE TO JOIN OUR PEOPLE AND SHARE OUR AMBITION, WE WOULD LOVE TO HEAR FROM YOU!

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

You will be a part of the Collaboration Team who are primarily responsible for the management and delivery of our enterprise Collaboration solutions, including major installations of Microsoft email platforms, Office 365 technologies and Cisco Telephony solutions. The team along with others makes up the Infrastructure & Operations Department, consisting of numerous staff members across multiple specialist areas.
Over the last several years the department has embarked on a process of transformational change. Projects have included the migration and enhancement of our document collaboration and storage platform (SharePoint Online) as well as rolling out Microsoft Teams across the organisation. We have also migrated our Exchange on-premises services to Exchange Online.
We are looking for an experienced and dynamic technical professional to help assist us on the next step of our continuing journey of change in the Collaboration area. This is an incredibly exciting opportunity to be at the forefront of driving positive change for both staff and students at Manchester Met.
The primary focus of the role is to act as an Exchange Collaboration Engineer, assisting in the day-to-day management and BAU support of the University Email infrastructure. The role will also support the diverse suite of other collaboration technologies in use at Man Met. You will play a supporting role in shaping critical pieces of work and innovative change within your specialist area. Using your experience in the field you will also provide guidance to junior members of the team where required.