Collateral Processor - Retail Bank Operations at PNC

Brecksville, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

66300.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Time Management, Prioritization, Microsoft Excel, Microsoft Word, Microsoft Outlook, Record Keeping, Data Tracking, Communication, Problem Resolution, Operational Efficiency, Mail Processing, Lien Placement, Risk Management, Customer Focus, Decision Making

Industry

Financial Services

Description

Position Overview As a Collateral Processor within PNC's Retail Bank Operations organization, you can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Processor within PNC's Retail Bank Operations organization, you will be based in Brecksville, OH. The Collateral Processor supports many daily operational workflows by maintaining accurate records, updating tracking tools, and coordinating with internal departments to ensure documentation is correct before sending to specific states for lien placement. This role requires strong attention to detail, effective time management, and the ability to prioritize multiple tasks in a fast‑paced environment. Responsibilities include sorting, researching and processing physical records, updating spreadsheets to track workflow and deadlines, and communicating proactively to resolve missing or incorrect information. Computer proficiency, particularly with Microsoft Excel, Word, and Outlook. The Collateral Processor contributes to overall operational efficiency by ensuring information is accurate, organized, and readily accessible. Additionally, this team supports remote team members by processing remote print requests, assembling and mail documents within required service levels. Schedule: Monday - Friday 7:30am - 4:00pm ET OR 8:00am - 4:30pm ET • Maintain organized records and ensure proper documentation retention. • Update multiple spreadsheets and tracking tools to monitor workflow. • Communicate with internal departments to obtain missing information or clarification • Ability to prioritize workload and meet deadlines • Computer proficiency including Microsoft products • Processes collateral activities, including incoming/outgoing mail, sending documentation to State DMV offices for lien placement on vehicle titles, remote printing and letters for other Collateral teams, and creating/approving check requests in accordance with established policies, procedures, and regulations. Partners with internal and/or external business partners to route communications, documents, or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Utilizing standard procedures, executes standard collateral processing activities. May have specific responsibility for specialized product or functional area. Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received. Reviews transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Business Administration, Corporate Finance, Documentations, Economic Policy, Investment Management, Legal Operations, Real Estate, Trading Strategies Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $37,000.00 – $66,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 02/13/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Responsibilities

The Collateral Processor supports daily operational workflows by maintaining accurate records, updating tracking tools, and coordinating with internal departments to ensure documentation is correct before sending for lien placement in specific states. Responsibilities include processing physical records, updating spreadsheets for workflow tracking, and proactively communicating to resolve missing or incorrect information.