Colleague Experience Coordinator
at
Miral Experiences
Dubai, Dubai, United Arab Emirates
-
Full Time
Start Date
Immediate
Expiry Date
03 Jan, 27
Salary
1000000.0
Posted On
05 Oct, 26
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
HR Technology & Services
Description
Key ResponsibilitiesCustomer Experience & Colleague SupportDeliver exceptional customer service and create a welcoming experience for colleagues and stakeholders.
Serve as a trusted HR representative, addressing colleague inquiries and providing guidance on HR processes and policies.
Manage multiple colleague interactions while maintaining professionalism and empathy.
Handle challenging conversations and resolve issues effectively.
Meet service standards, KPIs, and processing deadlines while keeping stakeholders informed.
Participate in continuous learning and development initiatives.
Process Excellence & ComplianceEnsure HR processes are executed consistently, accurately, and in compliance with company policies and legal requirements.
Verify and process documentation with a high degree of accuracy.
Support government-related processes and ensure adherence to deadlines.
Maintain data integrity across HR systems and records.
Contribute to process improvement initiatives that enhance efficiency and service delivery.
Deliver sections of the Company Induction Program and educate colleagues on employment-related policies and procedures.
HCM Data & File ManagementMaintain and update employee records within the HCM system.
Organize, manage, and securely store personnel files and confidential documentation.
Ensure data accuracy and compliance with company standards.
Review and process required approvals.
Office & Administrative SupportSupport procurement processes, including PRS creation, follow-up, and GRN completion.
Monitor and manage office stationery and giveaway inventory levels.
Assist with administrative and operational activities across the CX function.
Cross-Functional ResponsibilitiesOnboardingWelcome new colleagues and support them through joining formalities.
Verify employment documentation and facilitate contract preparation.
Support visa processing, relocation, and induction activities.
Guide new colleagues and their families through onboarding processes.
HR OperationsSupport the HR Service Centre and Helpdesk.
Manage employee data throughout the employment lifecycle.
Process company letters, visa applications, renewals, and employment updates.
Support internal mobility and organizational changes.
OffboardingCoordinate colleague departures and clearance processes.
Manage exit documentation and stakeholder approvals.
Support relocation, flight arrangements, cargo services, and visa cancellations.
Facilitate final payroll and separation processes.
Maintain and communicate transportation schedules.
Respond to transport-related queries and requests.
AccommodationSupport colleagues residing in company accommodation.
Manage check-in and check-out procedures.
Coordinate with maintenance teams and monitor accommodation service requests.
What We're Looking ForRequired QualificationsHigh School Diploma or equivalent.
1-2 years of experience in Human Resources or a related administrative role.
Preferred QualificationsDiploma or Bachelor's Degree in Human Resources, Business Administration, or a related field.
Experience with Oracle HRMS is advantageous.
Skills & CompetenciesOutstanding customer service and interpersonal skills.
Strong communication skills in English, both written and verbal.
Excellent administration and organizational skills.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Empathetic, approachable, and solutions-oriented mindset.
Strong problem-solving and time-management skills.
Additional language skills are considered an advantage.
Responsibilities
Key ResponsibilitiesCustomer Experience & Colleague SupportDeliver exceptional customer service and create a welcoming experience for colleagues and stakeholders.
Serve as a trusted HR representative, addressing colleague inquiries and providing guidance on HR processes and policies.
Manage multiple colleague interactions while maintaining professionalism and empathy.
Handle challenging conversations and resolve issues effectively.
Meet service standards, KPIs, and processing deadlines while keeping stakeholders informed.
Participate in continuous learning and development initiatives.
Process Excellence & ComplianceEnsure HR processes are executed consistently, accurately, and in compliance with company policies and legal requirements.
Verify and process documentation with a high degree of accuracy.
Support government-related processes and ensure adherence to deadlines.
Maintain data integrity across HR systems and records.
Contribute to process improvement initiatives that enhance efficiency and service delivery.
Deliver sections of the Company Induction Program and educate colleagues on employment-related policies and procedures.
HCM Data & File ManagementMaintain and update employee records within the HCM system.
Organize, manage, and securely store personnel files and confidential documentation.
Ensure data accuracy and compliance with company standards.
Review and process required approvals.
Office & Administrative SupportSupport procurement processes, including PRS creation, follow-up, and GRN completion.
Monitor and manage office stationery and giveaway inventory levels.
Assist with administrative and operational activities across the CX function.
Cross-Functional ResponsibilitiesOnboardingWelcome new colleagues and support them through joining formalities.
Verify employment documentation and facilitate contract preparation.
Support visa processing, relocation, and induction activities.
Guide new colleagues and their families through onboarding processes.
HR OperationsSupport the HR Service Centre and Helpdesk.
Manage employee data throughout the employment lifecycle.
Process company letters, visa applications, renewals, and employment updates.
Support internal mobility and organizational changes.
OffboardingCoordinate colleague departures and clearance processes.
Manage exit documentation and stakeholder approvals.
Support relocation, flight arrangements, cargo services, and visa cancellations.
Facilitate final payroll and separation processes.
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