Date live:09/01/2025
Business Area:HR
Area of Expertise:Human Resources
Contract:Temp/Contractor Payroll (Fixed Term)
Reference Code:JR-0000067721
As a Colleague Experience Delivery Partner, You will lead process improvements for Colleague Support Teams in Ireland, focusing on payroll delivery and managing a range of Employee Relations (ER), Disciplinary, Capability & Grievance (D, C&G) cases, and Workforce Change (WFC) programs. As the European lead for the Internal Recruitment Process (IRP) for promotions, you will ensure regulatory compliance, support manual contract generation where required, and guide Reward decisions. You will also support the transition of the Professional & Business (P&B) function in Ireland, working with the business manager to align People Policies and Procedures Guides (PPPGs), while maintaining dual-running operations due to ongoing delays in centralisation.
You will contribute to Performance Development & Engagement (PD&E) communications across Europe, the Middle East, and Emerging Markets (EME), acting as editor of the regional newsletter and supporting deep dive sessions into Your View survey results. As a delegate at the Leadership Forum, you will collaborate on local colleague initiatives. You will also coordinate benefits with providers, including the upcoming Benefit Week driven by the Ireland Leadership Forum (ILF), and lead the re-launch of the Save As You Earn (SAYE) scheme in Ireland following the onboarding of a new banking provider. Your role ensures consistent, compliant HR delivery and strong regional collaboration.

To be successful as a Colleague Experience Delivery Partner, you should have experience with:

• Employee Relations Case Handling.
• Workforce Change / Restructuring Experience.
• Regulatory Knowledge.
• Stakeholder Management – confidence in engaging with senior leaders.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
Your role will be located from our Dublin office.

ACCOUNTABILITIES

• Collaboration across the function to deliver HR cyclical and non-cyclical activities such as: organisational design, talent reviews, D&I strategy, annual promotion processes, pay round implementation, succession planning, and other HR practices.
• Project manage defined cyclical and non-cyclical activity ensuring use of project artefacts and collateral.
• Monitoring and evaluation of project progress, including risks and mitigations and closing of project as appropriate.
• Manage project implementation reviews and ensuring improvements are identified and implemented in line with customer feedback.
• Manage key stakeholder relationships with both HR Business Partners and business leadership using business insights and knowledge to support delivery of key projects.

To partner with business to deliver HR projects and programmes in alignment with the delivery service catalogue.