Immediate need for a talented Collection Agent. This is a 12+ Months Contract opportunity with long-term potential and is located in Bartow Rd, Lakeland FL /San Marco Ct Orlando, FL (Remote). Please review the job description below and contact me ASAP if you are interested.

KEY REQUIREMENTS AND TECHNOLOGY EXPERIENCE:

• Skills-Collection Agent 2- settlements 3- Fair Debt Collection Practices Act (FDCPA)
• High school diploma or equivalent required; an associate’s or bachelor’s degree in finance, business, or accounting is preferred.
• Previous experience in collections, especially collecting outstanding payments related to resort memberships, such as annual dues, maintenance fees, and other associated charges
• Exceptional communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office Suite and industry-standard collection applications are desirable.
• Thorough understanding of relevant collection laws and regulations, particularly the FDCPA.
• Strong attention to detail, organizational capabilities, and the ability to perform effectively in a dynamic environment.
• Standard business hours with potential for flexibility, depending on employer needs and nature of the collections process.
• May involve independent work or collaboration within a team setting.
• This role plays a vital part in sustaining the organization’s financial well-being through efficient and professional account management.
  Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
  Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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• Note-Initial Onsite training is mandatory for 90 Days then Start Remote(First location: Bartow Rd, Lakeland FL 33801 – and - Second location: San Marco Ct Orlando, FL 32819)
• Initiate contact with customers holding delinquent accounts via telephone, email, or written correspondence to discuss payment alternatives and negotiate settlements.
• Adhere to the organizations’ strategic debt collection initiatives, including, payment plans and processing settlements.
• Maintain comprehensive and accurate documentation of all communications, payments, and agreements in both digital and physical formats.
• Proactively monitor accounts for late payments, follow up on payment commitments, and escalate unresolved matters as appropriate.
• Collaborate with internal departments, including customer service, sales, and accounting, to resolve disputes and respond to customer inquiries.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all pertinent regulations.
• Prepare and deliver regular reports detailing collection activity and progress to management