JOB SUMMARY:

• Manage and maintain customer relationships while contacting and following up for payments for past due balances from retail accounts.
• Document conversations into the Credit Note system.
• Communicate within the credit department as well as with Client Services to resolve outstanding or potential issues.

SKILLS AND REQUIREMENTS:

• The ability to effectively communicate verbally and in writing.
• Highly organized and possess the ability to prioritize.
• Professional and persuasive collection techniques.
• Self motivated and self directed.
• Working knowledge of Microsoft’s Excel, Word and Outlook programs.
• Willingness to learn.

EDUCATION:

• Two years College or equivalent work experience preferably in finance or related field.

• Effective collections and follow up of delinquent accounts.
• Identify and communicate existing or potential problems.