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As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.

REQUIREMENTS

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively establishing ties with clients
• Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
  

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• Contact clients and establish trust-based relationships
• Analyze and understand large amounts of information in order to properly assess clients’ financial situation
• Listen to clients’ needs and resolve their issues
• Set up solutions that are adapted to clients’ financial situations
• Educate clients on their financial situation and highlight the benefits
  Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training take place during the day.