Collection Follow Up-Patient Account Tech, Full-Time at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Detail Oriented, Professional Mannerism, Collections, Patient Accounts, Insurance Billing, Rebilling, Adjustments, Refunds, Claim Denials, Payment Arrangements, Charity Review, Productivity Requirements, Problem Solving, Administrative Experience

Industry

Hospitals and Health Care

Description

Job Summary: The Patient Account Technician/Collections and follow-up is responsible to work accounts assigned. Education: Required: High School graduate or GED Preferred: Experience: Required: Must be able to communicate effectively to resolve collection of patient accounts quickly and accurately. Detail oriented, courteous and professional mannerism. Preferred: One to three years industry or other administrative experience preferable in a hospital setting. Position Requirement(s): License/Certification/Registration Required: None Preferred: Collections Patient Account Representative Certification (CPAR) Department Position Summary: The Patient Account Technician/Collections and follow-up is responsible to work accounts assigned. This consists of determining if accounts have been received by insurance companies, if the accounts are paid according to the contract or correct DRG; if adjustment (contractual) are correct or if adjustments were taken. Determining if accounts need rebilling or if an adjustment is needed. Also determine if a refund is due to the insurance carrier or patient. The collector is responsible to determine if secondary insurance is billed and move the money to the appropriate insurance bucket. The collector is responsible to determine if the claim is denied whether or not an appeal is appropriate or if a write off is warranted. The collector is responsible to bring all processing problems to the attention of the Payer Coordinator, Supervisors or Managers. The main objective of the collector is to assure that all claims assigned are paid according to the contract or obtain payment from the patient. Review patient liability and try to contact patient for payment arrangements or review for charity according to the PFS guideline. In some cases, the collector is responsible to gather needed information for retroactive accounts to send in for approval by the MCO (Maintenance Care Organization). Collectors are given a high dollar list of accounts weekly to be follow up on and returned to the coordinator & supervisor within a specific time frame. The collector also has to meet productivity requirements set by Supervisor or Managers. Performs other duties as assigned.

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Responsibilities

The Patient Account Technician is responsible for working assigned accounts, ensuring they are processed correctly by insurance companies and determining necessary actions such as rebilling or adjustments. The collector must also contact patients for payment arrangements and address any processing issues with supervisors.