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Collection Officer- Cards Collections (Mashreq Global Network) at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Tele-calling, Negotiation, Customer Service, Debt Recovery, Finn1, Communication, Assertiveness, Problem Solving, Reporting, Mentoring, Fraud Identification, Account Reconciliation

Industry

Banking

Description

Job Purpose Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc). Key Result Areas * Work a queue of delinquent accounts * The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis. * Work is done on an automated collection system- Finn1 which is a web based system. * Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required. * Follow up promises to ensure payments are received * Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL. * Develop an assertive approach to resolve customer queries * Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent) * Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc) * To attend the team meeting and regularly highlight problems with solutions encountered during routine collections. * Resolve difficult/complex cases forwarded by collection officer. * Achieve the performance targets that has been communicated by the TL * Work on reports and debits account as and when required. * Mentor new joiners and provide on job training to them. * Circulate MIS related to team activities. Knowledge, Skills and Experience * Minimum Graduate with 2-3 years of work experience * Product Knowledge * Banksys, Osoolsys, Select * PC Literate * Excellent verbal and written communication skills

Responsibilities

The Collection Officer manages a queue of delinquent accounts to recover arrears through tele-calling and negotiation. They also maintain accurate account records, identify potential fraud, and provide training to new team members.