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Collection Officer - DSMG - UCL & TW FERA - Recovery - Kanpur - Sai Tower at Tata Capital

Kanpur, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Negotiation, Payment Scheduling, Portfolio Tracking, Delinquency Control, Customer Service, Account Adjustments, Discrepancy Resolution, Tracing Defaulters, Asset Repossession, Legal Support, Regulatory Compliance, Audit Compliance

Industry

Financial Services

Description

o Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt. o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. o Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. o Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company Qualification : Graduate

Responsibilities

The officer will correspond with various sources to negotiate payment schedules that align with the customer's financial status while ensuring debt satisfaction. Key duties include tracking assigned portfolios, controlling delinquency, and providing efficient customer service regarding collection issues and account maintenance.