Collection Officer - Housing-EM - Financial Inclusion - Amalapuram - Konkap at Tata Capital

Amalapuram, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection Process, Customer Service, Payment Negotiation, Account Adjustments, Delinquency Control, Client Discrepancies, Tracing Defaulters, Investigating Defaults, Legal Support, Compliance, Portfolio Management, Customer Reconciliations, Debt Management, Communication, Relationship Management, Problem Solving

Industry

Financial Services

Description

Job Purpose To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact. Responsibilities Core Responsibilities: o Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt. o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters. o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary. o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt. o Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required. o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Qualification: Graduate ,Masters/Postgraduate

Responsibilities

The Collection Officer is responsible for driving the collection process of receivables while maintaining client partnerships. This includes negotiating payment schedules, tracking delinquency, and ensuring compliance with regulations.