Collection Officer (Mashreq Global Network) at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection Tools, Tele-calling, Automated Collection System, Finn1, Negotiation, Follow Up, Fraud Detection, Customer Queries Resolution, Settlement Negotiations, Data Maintenance, Reporting, Communication Skills, Assertiveness, Product Knowledge, Computer Literate

Industry

Banking

Description

Job Purpose Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc). Key Results Areas • Work a queue of delinquent accounts • The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis. • Work is done on an automated collection system- Finn1 which is a web based system. • Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required. • Follow up promises to ensure payments are received • Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL. • Develop an assertive approach to resolve customer queries • Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent) • Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc) • To attend the team meeting and regularly highlight problems with solutions encountered during routine collections. • Route difficult/complex cases to the Team Leader. • Achieve the performance targets that has been communicated by the TL • Work on reports and debits account as and when required. Knowledge Skills and Experience • Minimum Graduate • Product Knowledge • Computer Literate • Excellent verbal and written communication skills • Assertiveness • All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc. The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Responsibilities

The primary responsibility is managing a queue of delinquent accounts by contacting customers via various tools like telephone, email, and letters to collect arrears or negotiate repayment plans. This involves making a high volume of daily calls, following up on promises, identifying potential fraud, and escalating complex cases to the Team Leader.