Collection Officer (Mashreq Global Network) at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Negotiation, Communication Skills, Assertiveness, Customer Relationship Management, Financial Analysis, Reporting, Mentoring, PC Literacy, Fraud Detection

Industry

Banking

Description

Job Purpose Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc). Key Result Areas * Work a queue of delinquent accounts. The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis. * Work is done on an automated collection system- Finn1 which is a web based system. * Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required. * Follow up promises to ensure payments are received * Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL. * Develop an assertive approach to resolve customer queries * Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent) * Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc) * To attend the team meeting and regularly highlight problems with solutions encountered during routine collections. * Resolve difficult/complex cases forwarded by collection officer. * Achieve the performance targets that has been communicated by the TL * Work on reports and debits account as and when required. * Mentor new joiners and provide on job training to them. * Circulate MIS related to team activities. Knowledge, Skills and Experience * Minimum Graduate with 2-3 years of work experience * Product Knowledge * Banksys, Osoolsys, Select * PC Literate * Excellent verbal and written communication skills * Assertiveness * All collectors will undergo training prior to joining the production floor- which will cover negotiation, Finn1 etc. The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Responsibilities

Manage a queue of delinquent accounts to collect arrears through tele-calling, emails, and legal processes. Negotiate repayment plans, resolve complex customer queries, and mentor new joiners to achieve performance targets.