Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Collection Officer.Retail Collections Egypt.Credit Management Group at Mashreq Careers

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Recovery, Collection Strategy, Performance Metrics Analysis, Team Leadership, Negotiation, KPI Tracking, Compliance, Operational Excellence, Risk Management, Root Cause Analysis

Industry

Banking

Description

* Target Achievement & Strategy * Drive unscured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions * Develop effective collection strategies for different account segments. * Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. * Monitor attrition and shrinkage; implement retention and contingency plans. * Customer Accounts & Recovery * Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements * Reporting & Analytics * Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. * Deliver regular operational reports, root cause analyses, and improvement plans. * Compliance, Audit & Documentation * Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. * Process & Operational Excellence * Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. * Share knowledge and best practices with cross-functional teams.

Responsibilities

Drive unsecured domain collections to meet monthly recovery goals and develop effective strategies for different account segments. Lead external agency agents and manage high-risk accounts, escalations, and payment settlements.