Full job description

The Debt Collection Officer is responsible for managing an assigned portfolio of overdue accounts, recovering outstanding debts, and achieving assigned collection targets. The role requires strong communication, negotiation, follow-up, and problem-solving skills, while maintaining professional and respectful relationships with clients and debtors.

Key Responsibilities

Manage an assigned portfolio of overdue accounts and take proactive action to recover outstanding balances.
Achieve and consistently meet monthly and individual collection targets.
Review account records, payment history, and outstanding balances to determine the appropriate collection approach.
Contact debtors through phone, email, written correspondence, and other approved communication channels to follow up on outstanding payments.
Locate and verify updated debtor contact information when required.
Assess the debtor's financial situation and negotiate suitable payment arrangements, settlement offers, or repayment plans within approved guidelines.
Follow up on agreed payment commitments and ensure payments are received within the agreed timelines.
Handle debtor inquiries, concerns, and complaints professionally and work toward practical resolutions.
Investigate payment discrepancies, account issues, and disputes and coordinate with

Responsibilities

Full job description

Key Responsibilities

Manage an assigned portfolio of overdue accounts and take proactive action to recover outstanding balances.
Achieve and consistently meet monthly and individual collection targets.
Review account records, payment history, and outstanding balances to determine the appropriate collection approach.
Contact debtors through phone, email, written correspondence, and other approved communication channels to follow up on outstanding payments.
Locate and verify updated debtor contact information when required.
Assess the debtor's financial situation and negotiate suitable payment arrangements, settlement offers, or repayment plans within approved guidelines.
Follow up on agreed payment commitments and ensure payments are received within the agreed timelines.
Handle debtor inquiries, concerns, and complaints professionally and work toward practical resolutions.
Investigate payment discrepancies, account issues, and disputes and coordinate with