Collection Specialist 3 at Hyland

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business to Business Collections, Accounts Receivable, Microsoft Excel, Communication, Problem Solving, Critical Thinking, Time Management, Multi-tasking, Collaboration, Data Integrity, Customer Service, Mentoring, Process Documentation, Conflict Resolution, Stakeholder Management

Industry

Software Development

Description

Overview Job Description The Collection Specialist 3 is responsible for assisting with the timely collection of open accounts receivable. The position resolves customer issues by communicating with assigned customers. The Collection Specialist 3 works directly with sales customer success and billing to resolve collection issues in a timely manner. Responsibilities Manage collection of all past due balances on assigned portfolio of accounts by initiating appropriate contact via phone e-mail or vendor portals. Follow-up with internal and external stakeholders including but not limited to assisting on escalated accounts with disputed balances Identify and research disputed items preventing or delaying payment working with internal stakeholders as needed to reconcile accounts Lead customer meetings and collaborate with business partners to address moderate to complex customer issues Ensure data integrity is maintained in all systems including but not limited to billing contacts and customer collection notes Create maintain and update team process documentation Mentor coach train and provide feedback to other team members; may provide feedback to leadership on collections abilities of team Minimum Qualifications Associate's degree or equivalent experience Significant experience in Business to Business Collections Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong organizational multi-tasking and time management skills Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas Strong Microsoft Excel skills Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Strong critical thinking and problem solving skills Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude. Strong ability to present updates to internal and external stakeholders as needed Able to thrive in a fast paced deadline driven environment Strong attention to detail Demonstrated ability to influence motivate and mobilize team members and business partners Ability to work independently and in a team environment Strong knowledge of Microsoft Operating systems and products Up to 5% travel time required Responsibilities Manage collection of all past due balances on assigned portfolio of accounts by initiating appropriate contact via phone, e-mail, or vendor portals. Follow-up with internal and external stakeholders including, but not limited to, assisting on escalated accounts with disputed balances Identify and research disputed items preventing or delaying payment, working with internal stakeholders as needed to reconcile accounts Lead customer meetings and collaborate with business partners to address moderate to complex customer issues Ensure data integrity is maintained in all systems, including but not limited to, billing contacts and customer collection notes Create, maintain, and update team process documentation Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on collections abilities of team Basic Qualifications Associate's degree or equivalent experience Significant experience in Business to Business Collections Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong organizational, multi-tasking, and time management skills Strong collaboration skills, applied successfully within team as well as with all levels of employees in other areas Strong Microsoft Excel skills Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Strong critical thinking and problem solving skills Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude. Strong ability to present updates to internal and external stakeholders as needed Able to thrive in a fast paced, deadline driven environment Strong attention to detail Demonstrated ability to influence, motivate and mobilize team members and business partners Ability to work independently and in a team environment Strong knowledge of Microsoft Operating systems and products Up to 5% travel time required

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Responsibilities

The Collection Specialist 3 manages the collection of past due balances and resolves disputed items by collaborating with internal and external stakeholders. They are also responsible for maintaining data integrity, mentoring team members, and creating process documentation.