ESSENTIAL QUALIFICATIONS

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

PREFERRED EDUCATION, LICENSE/CERTIFICATION, OR WORK EXPERIENCE:

• 1-3 years Experience in collections
• 1-3 years of customer contact experience or call center environment experience

• Understand and apply the laws and regulations governing the debt collection industry.
• Execute professional debt collection techniques to collect patient accounts.
• Accurately read, notate, and update collection accounts using collection software.
• Counsel patients with respect to making sound financial decisions.
• Maximize collections while maintaining the highest degree of professionalism.
• Utilize skip-tracing techniques within the guidelines provided by the Collection Manager.
• Maximize productivity by utilizing predictive dialing equipment.
• Route accounts to be reviewed for suit by the litigation team.