Collection Specialist (B2B SaaS) at Ninja Partners LLC

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable Management, Collection Tactics, Outbound Calling, Email Communication, Account Reconciliation, Dispute Resolution, Tracking Reports, NetSuite, B2B Collections, SaaS Industry, US GAAP Knowledge, MS Excel Proficiency, Prioritization, Time Management, Urgency, Proactivity

Industry

Marketing Services

Description

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once-a-month onsite only) Contract Type: Full Time Schedule: 9PM - 6AM (Manila Time); Weekdays Equipment Provision: Company provided Start Date: TBD What does a day in the life as a Collection Specialist look like? * Manage assigned AR portfolio * Perform collection tasks based on Collection tactics defined in current organizational processes - Outbound call and email * Respond to inquiries from internal and external customers * Do a reconciliation of accounts or research on disputed AR * Coordinate resolution of customer disputes * Prepare or update tracking reports/notes in NetSuite What are the required qualifications for a Collection Specialist? * Must have at least 1 year of experience in collecting from corporate customers (B2B) * Collection experience in a SaaS industry * Experience with various collection techniques is required * Experience with any ERP collection tool will be an advantage * Knowledge with US GAAP is a plus * Good working knowledge of Accounts Receivables (AR) * Good understanding of Business to Business (B2B) collections concepts * Ability to the manages volume of accounts and work independently * Ability to prioritize tasks, manage multiple priorities and tight deadlines * Proficient in using MS Excel * Act with a high sense of urgency, proactive, self-starter adapts well to a fast-paced environment and has a growth mindset. * Good communication skills, both in spoken and written English Ninja Perks and Benefits * Competitive compensation * Adherence to government-mandated benefits * Retirement Savings Program with Company Matching * Life Insurance * HMO on day 1 * Paid time off, birthday leave * Bonus and incentive plans * Opportunities for skills training and personal and professional development * Employee Referral Program * Beautiful office space * Free lunch provided daily Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/Vf1P6TQRV9sPIzWcAkMIP [https://alpharun.com/i/Vf1P6TQRV9sPIzWcAkMIP] Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #supportninjajobs

Responsibilities

The specialist will manage an assigned Accounts Receivable portfolio by executing defined collection tactics, primarily through outbound calls and emails to corporate customers. They must also respond to customer inquiries, perform account reconciliation, coordinate dispute resolutions, and maintain accurate tracking reports in NetSuite.